Q & A 常見問題
About COINHERO ｜有關 COINHERO
COINHERO ATM provides ATM services to facilitate buying and selling digital assets quick and easy. We are also professional in advising retail or online merchants to set up their POS solutions to accept crypto payment.
For our ATM locations, please refer to more information on our official website.
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它提供簡單易用的 ATM 服務，方便顧客更容易及快捷地交易各種數碼資產。我們也為零售及線上商家提供專業的資詢服務，幫助 客戶建立完整的加密貨幣交易 POS 方案。
有關COINHERO 櫃員機地點，請瀏覽 我們的 官方網頁。
Please refer to our list below for ATM fee schedule**:
有關ATM 收費，請參閱以下收費表：
Each ATM only accepts the specified fiat currency
每部ATM只接受指定一種法定鈔幣
HKD 港幣 ATM：
Buying BTC/ ETH /DOGE/USDT： 7.5% + HKD$ 100 Fixed fee , BCH 1%
Selling BTC/ETH/USDT： 7.5%, + HKD$ 25 Fixed Fee, BCH 1%
-Minimum transaction amount is HKD$ 500,
-The machine only accepts HKD$ 1000/ 500/ 100 banknotes and
The first banknote must be HKD$ 1000/ 500USD 美金 ATM：
Buying BTC/ ETH / USDT ： USD$ 20 ＋ 10% , + 20USD.
-Minimum transaction amount is USD$ 50
-The machine only accepts USD$ 100/ 50 banknotes- RMB 人民幣 ATM：
Buying BTC/ ETH / USDT ： RMB $90 ＋ 10% ,
-Minimum transaction amount is RMB 100
-The machine only accepts RMB 100 banknotes-每次交易金額最低為人民幣$ 300
-只接受人民幣100元鈔票
**Subject to adjustment 或因情況作出調整
Unfortunately, we do not offer escrow service at the moment.
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我們暫時並沒有提供託管服務。
ATM locations and operating hours
Please check out coinhero.hk/en/atm-locations.
Contact us
Please reach out to us at any of these mediums if you have any questions or comments.
WhatsApp/ Phone: (+852) 9014 4229
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ATM位置與營業時間
聯絡我們
如有任何疑問，意見或合作機會，歡迎透過以下途徑與我們聯絡。
WhatsApp/ 電話: (+852) 9014 4229
Welcome to reach us out in any of the following:
Hong Kong：
Phone: (+852) 9014 4229
WhatsApp：(+852) 9014 4229
Telegram id: COINHERO_CS
Email: info@coinhero.hk
Taiwan：
Phone：(+886) 0906 189 896
歡迎透過以下方式聯繫我們：
香港：
電話：(+852) 9014 4229
WhatsApp：(+852) 9014 4229
Telegram id: COINHERO_CS
Email: info@coinhero.hk
台灣：
電話：(+886) 0906 189 896
Cryptocurrency ATM | 加密貨幣櫃員機
Unfortunately COINHERO is not able cancel or reverse your Bitcoin (BTC) or other Cryptocurrency transactions.
The reason is that Bitcoin/ Blockchain networks are designed to be irreversible and we have no control over them.
This applies when:
you sent BTC to the wrong bitcoin address or
you were scammed or hacked.
Once the coins are sent out, they cannot be reversed. If you still want to try tracking the bitcoin address you sent your BTC to, you can use tools like Block Explorer.
Please follow security guide to protect your fund.
Any questions?
Please reach out to us at any of these mediums if you have any questions or comments:
WhatsApp/ Phone: (+852) 9014 4229
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我們很遺憾通知您，COINHERO 無法中止或撤銷您的比特幣（BTC）或其他加密貨幣交易。
由於比特幣／區塊鏈網絡將交易設計為不可逆轉的，因此我們無法控制交易。
以上原理均於以下情況適用：
您將比特幣發送到錯誤的比特幣錢包地址；或
您遭到詐騙或黑客入侵。
加密貨幣一旦送出便無法撤回。 如果您想追踪收款的比特幣錢包地址，可以使用Block Explorer等的區塊鏈瀏覽器。
請參考安全指南保護您的個人財產。
聯絡我們
如有任何疑問，意見或合作機會，歡迎透過以下途徑與我們聯絡：
WhatsApp/ 電話: (+852) 9014 4229
If no TXID is shown, the transaction is regarded as fail. If this is the case, please contact us info@coinhero.hk or whatsapp 852-90144229 with the date, time, location and the amount of cash inserted. We will conduct an investigation and get back to you in 24 hours.
如果沒有顯示 TXID，則視為交易失敗。 如果發生這種情況，請聯絡我們 info@coinhero.hk 或 whatsapp 852-90144229，說明日期、時間、地點和插入的現金金額。 我們將進行調查，並在 24 小時內回覆您。
1. Minimum Trade Size
OTC: HKD 3000
ATM: HKD 500
2. Fees
OTC: 0-3.2%
ATM: 7.5-10%
3. Account Requirement
OTC: KYC form required
ATM: KYC is not necessarily required
4. Coins Availability
OTC: Any (depending on the liquidity)
ATM: BTC, ETH, BNB USDT only
Still have more questions?
WhatsApp/ Phone: (+852) 9014 4229
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1. 最低交易額
場外交易：十萬港元
ATM：五百港元
2. 費用
場外交易：0-3.2%
ATM: 7.5-10%
3. 開戶需求
場外交易：必需填寫身份驗證表格
ATM：不一定需要開戶及進行身份驗證
4. 加密貨幣交易類別
場外交易：任何（根據當時流動性而定）
ATM：BTC, ETH, USDT, DOGE, BCH
更多問題？
WhatsApp/ 電話: (+852) 9014 4229
Before buying Bitcoin or other cryptocurrencies, you’ll need to install a wallet in your phone or other electronic devices.
Please refer to our TRUST Digital Wallet set up tutorial above for step-by-step instructions.
TRUST crypto wallet download links:
IOS Store
https://apps.apple.com/app/apple-store/id1288339409?mt=8
Google Play Store
https://play.google.com/store/apps/details?id=com.wallet.crypto.trustapp&referrer=utm_source%3Dwebsite
Android APK 6.0
https://trustwallet.com/dl/apk
Contact us
Please reach out to us at any of these mediums if you have any questions or comments:
WhatsApp/ Phone: (+852) 9014 4229
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在您購買比特幣或其他加密貨幣之前，您需要在您的手提電話或其他電子設備內開立電子錢包。
有關設置TRUST電子錢包詳細教學，請觀看以上影片。
TRUST 加密貨幣錢包下載網址
IOS Store
https://apps.apple.com/app/apple-store/id1288339409?mt=8
Google Play Store
https://play.google.com/store/apps/details?id=com.wallet.crypto.trustapp&referrer=utm_source%3Dwebsite
Android APK 6.0
https://trustwallet.com/dl/apk
聯絡我們
如有任何疑問，意見或合作機會，歡迎透過以下途徑與我們聯絡：
WhatsApp/ 電話: (+852) 9014 4229
🏧 Hong Kong ATM
Here are the list of coins you could purchase at the moment:
Bitcoin (BTC)
Ethereum (ETH)
Tether (USDT)
DogecoinDOG)
BItcoin Cash(BCH)
For selling, please visit Genesis Block office (address as below) or call us for further information.
🏧 Taiwan ATM
Here are the list of coins you could purchase:
Bitcoin (BTC)
Unfortunately we do not provide any selling service in Taiwan at the moment.
Contact us
Please reach out to us at any of these mediums if you have any questions or comments.
WhatApps/ Phone: Hong Kong: (+852) 9014 4229 ； Taiwan: (+886) 0906 189 896
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🏧 香港 ATM
目前為止，您能夠於我們的ATM櫃員機購買以下的幣種：
比特幣 (BTC)
以太坊 (ETH)
泰達幣 (USDT)
狗狗幣(DOG)
比特幣現金(BCH)
如希望賣出您的比特幣或其他貨幣，請到Genesis Block 辦公室（地址如下）或致電與我們聯繫。
🏧 台灣 ATM
您能夠於我們的ATM櫃員機購買以下的幣種：
比特幣 (BTC)
抱歉我們暫時沒有加密貨幣出售服務。
聯絡我們
如有任何疑問，意見或合作機會，歡迎透過以下途徑與我們聯絡。
WhatApps/ 電話: 香港： (+852) 9014 4229； 台灣： +886) 0906 189 896
You may use any of our ATMs to purchase Bitcoin or other cryptocurrencies; please click here for our ATM locations.
If you wish to sell your Bitcoin, please visit Genesis Block and sell via ATM in the office.
Contact us
Please reach out to us at any of these mediums if you have any questions or comments.
WhatApps/ Phone: (+852) 9014 4229
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您可以使用我們任何一部ATM購買比特幣或其他加密貨幣，請瀏覽此處查看我們的ATM地址。
如希望賣出比特幣，請到Genesis Block 辦公室內的ATM進行售賣。
聯絡我們
如有任何疑問，意見或合作機會，歡迎透過以下途徑與我們聯絡。
官方網頁聊天室:coinhere.io (開啟右下角的聊天圈展開對話)
WhatApps/ 電話: (+852) 9014 4229
It takes three confirmations from the network before your balance is fully available in your wallet. This can take anywhere from ten (10) minutes to an hour, depending on the Blockchain network.
The average block time can be slightly shorter or longer, depending on if the total hash power of the Bitcoin network is growing or shrinking.
The speed of Bitcoin, or other Cryptocurrency transactions could vary based on:
Miner’s fee. The higher the miner’s fee you choose to pay, the higher is the priority of your transaction within the blockchain.
The blockchain processor service you use i.e. your wallet.
If you still want to try tracking the bitcoin address you sent your BTC to, you can use tools like Block Explorer.
Contact us
Please reach out to us at any of these mediums if you have any questions or comments:
WhatsApp/ Phone: (+852) 9014 4229
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由ATM到您的電子錢包需要三個區塊確認，這意思是區塊鏈需要約十分鐘到一個小時來完成轉帳。
平均區塊確認時間有機會較長或較短，具體取決於比特幣網絡的總雜湊功率是在增長，還是在縮小。
比特幣或其他加密貨幣交易的速度可能因以下因素而異：
礦工費：您選擇支付的礦工費用越高，區塊鏈內交易的優先級別便越高。
您使用的區塊鏈處理器服務，即是您的錢包。
如果您想追踪收款的比特幣錢包地址，可以使用Block Explorer等的區塊鏈瀏覽器。
聯絡我們
如有任何疑問，意見或合作機會，歡迎透過以下途徑與我們聯絡：
WhatsApp/ 電話: (+852) 9014 4229
Hong Kong ATM
Minimum amount per transaction is HKD500.
Maximum amount per transaction is up to HKD100,000.
If you wish to trade over HKD100,000, please register ATM account with us.
Please refer to our ATM account registration article for further information.
Alternatively, you may also consider COINHERO OTC Service at Causeway Bay Flagship Store.
Taiwan ATM
Minimum amount per transaction is TWD1,000.
Maximum amount per transaction is up to TWD360,000.
Contact us
Please reach out to us at any of these mediums if you have any questions or comments:
WhatsApp/ Phone: (+852) 9014 4229
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香港ATM
每筆交易之最低金額為港幣500元。
每筆交易之最高金額則為港幣100,000元。
如果您想交易超過100,000港元，請在我們的ATM帳戶上註冊。
台灣ATM
每筆交易之最低金額為新台幣1,000元。
每筆交易之最高金額則為新台幣360,000元。
聯絡我們
如有任何疑問，意見或合作機會，歡迎透過以下途徑與我們聯絡：
WhatsApp/ 電話: (+852) 9014 4229
Required information for ATM registration:
正準備以下資料申請ATM帳戶：
1. Email address for notify when account is activated
電子郵件（帳戶開通時會以電郵通知)
2. Mobile phone number for one-time password
手機號碼 (一次性密碼)
3. ID card/ Passport
身份證/ 護照
Step 1: Tap on any crypto icon
步驟 1: 按任何一個加密貨幣標誌
Step 2: Press ‘BUY’
步驟 2: 按 ‘BUY’
Step 3: Press ‘MORE THAN 100000HKD’
步驟 3: 按 ‘MORE THAN 100000HKD’
Step 4: Press ‘NOT YET, BUT I WOULD LIKE TO BE REGISTERED’
步驟 4: 按 ‘NOT YET, BUT I WOULD LIKE TO BE REGISTERED’
Step 5: Press ‘I AGREE’ if you agree to provide your email, mobile phone number, ID card copy, selfie, and fingerprint.
步驟 5: 按 ‘I AGREE’，如你同意提供電郵地址、手提號碼、身份證明文件副本、自拍和指紋。
Step 6: Enter your email address.
步驟 6: 輸入您的電郵地址
Step 7: Enter your phone number.
步驟 7: 輸入您的手機號碼
Step: 8: Check your mobile phone for one-time password
步驟 8: 檢查您的手機，然後輸入一次密碼
Step 9: Scan the front side of your ID card
步驟 9: 掃描您的身份證正面
Step 10: Press ‘YES’ to confirm
步驟 10: 按 ‘YES’ 確認
Step 11: Scan your back side of your ID card
步驟 11: 掃描您的身份證背面
Step 12: Press ‘YES’ to confirm
步驟 12: 按 ‘YES’ 確認
Step 13: Press ‘TAKE PHOTO’ to take a photo of yourself
步驟 13: 按 ‘TAKE PHOTO’ 以拍攝自己的照片
Step 14: Press ‘YES’ to confirm
步驟 14: 按 ‘YES’ 確認
Step 15: Scan your index finger
步驟 15: 掃描您的指紋
Step 16: Press ‘OK’
步驟 16: 按 ‘OK’
Step 17: Scan your index finger again
步驟 17: 再次掃描您的指紋
Step 18: Registration completed, press ‘OK’
步驟 18: 申請完成，按 ‘OK’ 結束
If you have any difficulties with ATM account registrations, please reach us our with following:
WhatApps/ Phone: (+852) 9014 4229
如有任何有關帳戶註冊的疑問，請以以下任何途徑聯絡我們：
WhatApps/ 電話: (+852) 9014 4229
